Frequently Asked Questions
Hat Bar Events
Where can you provide a hat bar?
We are located in Dripping Springs, Texas (near Austin), but travel regularly throughout Texas (e.g., Austin, Dallas, Houston, San Antonio) and can travel to anywhere in the United States.
Please contact us to further discuss bringing our hat bar to your next event!
What venues can you provide a hat bar?
Our mobile Austin hat bar can be done at any venue...having provided them at private residences for 12 guests to large conferences with over 50,000 attendees and everything in between, such as corporate events at hotels and convention centers, wedding venues, breweries, wineries, restaurants, business centers, boutiques, among others!
We do both public and private events, and if you want to find out where West Hill's next public event will be, follow us on Instagram!
Please contact us to further discuss bringing our hat bar to your next event!
What items can you provide at a hat bar?
We can customize the hat bar experience to your specific event!
Hats: 100% wool and straw hats for women and men across a variety of styles (e.g., cowboy, fedora), colors and sizes.
Bands: ribbon bands, leather cords, leather bands, decorative bands, feather bands, chains.
Accessories: feathers, floral bundles, pins, pendants, cards, rings, studs.
Branding (everyone's favorite!): letters, numbers, and large variety of symbols to choose from to make your hat truly personalized.
Do you have a retail store?
Yes! We have retail space that can accommodate up to 24 guests and is by appointment only. We are located at 13575 Fitzhugh Rd, Suite 100 in Austin, Texas!
Please contact us to book an appointment.
Virtual Hat Bar
How do I customize my hat?
If you are creating your own hat, go to our Virtual Hat Bar and select your hat, bands, add-on accessories, and personalized branding. Select as many options as you want and we will make your vision come to reality!
If you are purchasing a West Hill Designed Hat, personalize it further with branding or more add-on accessories.
I want a custom hat, but am not very creative...could you create a hat for me?
Yes! We have a great selection of pre-designed hats - check out West Hill Designed Hats. You can further personalize these hats with branding and more add-on accessories.
If you still have not found what you are looking for, please send us an e-mail with your style, favorite colors, interests, initials, symbols or numbers important to you!
We are always happy to help and love creating one-of-kind pieces unique to you!
How do I make sure branding is in the order and where I want it?
Select all branding characters you want and add them to the cart. In your cart, write in "special instructions":
- Order of characters (e.g., MLB75,longhorn)
- Area of characters (e.g., crown, top brim, under brim)
- Location of characters (e.g., N, NE, E, SE, S, SW, W, NW - N = front, S = back)
Notes example: 'MLB75 top brim S, longhorn crown NE' will brand "MLB75" on top brim on back of hat, and "longhorn" symbol on front right part of crown.
Can I customize multiple hats in the same order?
Of course! Select multiple hats and items you want for all hats. We find it easier to create one hat a time, and then simply repeat the steps - let your imagination run wild!
Before checking out, please go to your cart and identify which options go with what hat in "special instructions".
Can I see my custom hat before it gets branded and shipped?
Yes, if you want to see your custom created hat before we brand or ship, please let us know in the "special instructions" section of your cart. Otherwise, we will ship to you once your custom hat is complete.
Shipping and Returns
How long does it take to receive my hat?
Given the custom nature of each hat, we aim to deliver your hat 7-10 business days after your order (subject to change based on demand).
We offer standard shipping (~3-5 business days after hat made) and expedited shipping (~1-2 business days after hat made). If you spend $150 or more, you get free standard shipping!
What is your return policy?
Unfortunately, given the custom nature of hats, we do not accept returns or exchanges.
If you encounter any issue, please contact us so we can address, as we strive for creating a wonderful hat journey experience!